Customer Service

We are here for you

Reshape Doors Regards not only excellence and quality in production but also excellence and quality in response and customer service. Our service department is available to you at any time and our representatives will be happy to answer any question with interest, dedication, availability and courtesy. In addition, on the company’s website you can find a lot of information and later on we have collected answers for common questions.

Customer Service Hours:

Sun – Fr  08:00 – 16:00

Phone: 08-6741000 extension 2

Order tracking app

The app allows you to track all orders made and receive a snapshot at any time in the order status and where all the products are located

Order process
here

#1
Choosing the door
Get ready to fall in love with a rich variety of designer and luxurious entrance doors from Reshafim. You are invited to be impressed by the doors in our showrooms and on the company's website.
#2
Measure the opening
About one week after completion of the order our customer service department will contact you to coordinate the measurement of the opening by a qualified and professional surveyor of Reshef.
#3
Production process
Each door in Rishaf is custom made to the customer and according to the exact order. The production process takes up to 45 business days and will be coordinated for installation.
#4
Installation
Upon completion of the production process, our customer service department will contact you to coordinate the installation. A qualified and professional installer will do the job and now you will enjoy a well-designed entrance door of Reshefim.

Customer Service Charter

 

Customer at the center

First and foremost, Reshefim is committed to the concept of “customer at the center”, which is well assimilated by all members of the company. From sales advisor in the showroom, through customer service personnel to all the various professionals (surveyors, installers, technicians, etc.). From this perspective, we are committed to providing you with an appropriate response in a fast, professional, reliable, courteous, efficient and efficient service.

professionalism

Our service personnel regularly undergo professional training on the company’s products and provide customer service. This is to provide you, the customers, the best and most professional service. Reshef Doors trains employees and ensures that they demonstrate complete control over all aspects of the professional, operational, design and technical aspects of their products.

Integrity and reliability

Reshef doors are dedicated to maintaining integrity and reliability without question. We undertake to be transparent in front of the customer regarding ordering options, manufacturing processes and any question along the way. The company’s representatives accompany the customer from the moment he enters the showroom until after the door is installed in the house. Reshef’s entry doors meet the strictest standards and allow you to enjoy a quality and reliable product over the years.

FAQ
The doors of Reshef Doors Company are a standard for quality manufactured by the highest standards in the world. Of course, the doors enjoy a comprehensive responsibility.
The process of manufacturing Reshef's entrance door takes 45 business days. Near the end of production (usually a week in advance), the customer service department contacts the customer to coordinate the installation. All installers are certified installers of Reshim Doors Company, which are available Sunday through Thursday between the hours of 16: 00-8: 00. At the time of installation there is a duty of presence of the customer.
There are many delays in the process of building the customer, which creates a situation that the entrance door is ready in Reshafim warehouses, but the opening is not yet ready for installation. In these cases, Reshafim will continue to store the door for months at no additional charge. It is important to note that installation coordination must be completed within 10 business days in advance and therefore, when the door is ready for installation, contact customer service representatives should be established soon.
Measurement is one of the most important steps in the process of installing a resin door. The customer must be present at the time of the measurement, and together with him it is recommended that there be professionals in the place, especially the executing contractor.

Call customer service

To schedule a meeting with a door consultant, fill in the details and our representative will return to you as soon as possible




Contact information
You can also contact us in the following ways
08-6741000
Sun - Th, 10:00-15:00
08-6741000
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